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Sacramento Airport Shuttle Service - Cancellation

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We understand your travel plans may change. With that in mind, Shuttle Sacramento Airport has a very simple cancellation policy: For all hourly rentals, a 30% non-refundable deposit may be retained at our discretion.


Airport Transportation's - (Applies to sedans only)
Regardless of whether you made your reservation online via email or calling : 916 221 0462, just give us 8 hours notice prior to your Airport pickup time and we will give you a full refund. Refunds normally show up on your account within 3-5 business days.

Round Trips must be canceled as two separate reservations. Changes and cancellations can be made by calling Shuttle Service Sacramento at 916 221 0462  

Full fare, including a 20% service charge, will be billed if a cancellation occurs less than 8 hours before the scheduled pick up time or flight arrival. Full fare, including a 20% service charge, will be billed if the passenger fails to be at the designated driver meeting area. If you cannot locate your driver, call Shuttle Service Sacramento at 916 221 0462.


To avoid being billed as a no-show, do not leave your location without communicating with Shuttle Service Sacramento. Preferred Transportation is not responsible for service delayed or not rendered due to weather or other circumstances beyond its control. Preferred Transportation does not guarantee vehicle availability or price for reservation changes. Waiting charges begin 15 minutes after the scheduled pick-up time on departures. After 15 minutes, waiting time is retroactive to the scheduled departure. Waiting Time charges are assessed hourly.


6-10 passenger - (Applies to Stretch Limo Shuttle & Coach Vehicles Cancellation)


A 30% Non-Refundable Deposit is required to hold all stretch Shuttle reservations.

There is a $20.00 surcharge for service scheduled between midnight and 6 am.

All out-of-pocket charges, including two way tolls, parking, and airport fees will be billed to customer.

All rates exclude 20% service charge.

There is a $25.00 surcharge for service scheduled on Easter Sunday, Memorial Day, Independence Day, Labor Day.

There is a $45.00 surcharge for service scheduled on Thanksgiving, Christmas Eve and Day, New Year's Eve and Day.

Note: A non refundable deposit of 30% is required for above reservations. IC Fuel Surcharge:

Preferred Transportation uses the U.S. Department of Energy (DOE) National Average price for a gallon of Gasoline fuel as the base for calculating the fuel surcharge. The surcharge is adjusted on Monday, based on the U.S. DOE National Average Gasoline Fuel Index in effect the previous Monday at 16:00.


Airport Check-in Procedures

Upon arrival please check-in at the Shuttle Service Sacramento driver either located in the baggage claim area at shuttle/Limo parking lot  located (Between Terminal A and Terminal B). The company assumes no responsibility for delays due to weather, traffic, mechanical failure or other events beyond our control. If your flight is delayed or canceled, call us  916 221 0462 and you will be placed on the next available vehicle, if you don't call us you will be charge for full fare.


Luggage Policy

For airport transportation's you are limited to one bags per guest. For excess of two bags, additional charges may apply. Shuttle Service Sacramento is not responsible for lost or stolen baggage or items left behind on any vehicles.


Methods Of Payment 

We accept cash and most major credit cards, Master Card, Visa, (For only American Express and Discover CC additional %5-10 transaction banking fee might apply).

Preferred transportation will not be liable for circumstances beyond its control including weather, road conditions and breakdowns. Our company reserves the right to substitute vehicle in the event the shuttle company for reasons beyond it's control unable to perform under this agreement, it's liability is limited to a full refund of money is paid by customer, and shell not exceed the deposit paid. We understand if cancellation is made there will be no refund of deposit.

Preferred Transportation assumes no responsibility for lost or damaged baggage or personal belongings, or for any items left in the vehicle.

Client agrees that there will be no smoking in our vehicle(S). Client agrees that the passenger capacity of vehicle provided shall not be exceeded. Client is responsible for damages to the vehicle committed by his/her party during service, either willfully or accidentally.

Client is responsible for the full payment of any overtime charges, beyond the original agreement. Preferred Transportation reserves the right to cancel any Service without Refund, if the Operator or the Office feels that the Renter/Party of the Renter is putting the Operator or The Mode of Transportation or The Renter/Party of the Renter in danger of Injury. Or if the Renter/Party of the Renter is in the possession of any Illegal Material or Substance, this service will be canceled without refund.


Transportation Insurance

Some companies may have a small selection of specialty shuttles, but here at Shuttle Service Sacramento we offer a diverse selection of shuttles for any and all occasions. Our shuttles are insured with a $750.000 - $1.5 million dollar liability policy for 14 Passengers or less and $5 million dollars for more than 14 passenger Shuttles. Our carrier is rated A+ by A&M Best Financial the largest in the industry.


All our Chauffeurs are carefully screened, require a minimum 5 years driving experience and are not hired unless approved by our insurance company. Our Chauffeurs are the best in the industry; they cater to all of your needs and respect the privacy of the customer.