I. Cancellations after the driver have already been dispatched (see Standard Dispatch Procedure above)
II. If the passenger fails to be at the designated pickup location (no-show). If for any reason you cannot locate your chauffeur, call Shuttle Sacramento Airport at 1-916-221-0462 to avoid being billed as a no-show, do not leave your location without contacting Shuttle Sacramento Airport. You must contact us by phone.
Minimum $65 Administrative charge for service at SMF, $245 Administrative charge for service at SFO, OAK, or $295 SCK airports will apply if cancellation is requested before the driver has been dispatched (see Dispatch Procedure above).
$65 Administrative charge for service at all other airports (Sacramento Jet Center) will apply if cancellation is requested before the driver has been dispatched (see Dispatch Procedure above).
A 30% Non-Refundable Deposit is required to hold all stretch Limousine reservations.
Airport: If you fail to show up at the scheduled pickup time and/or location for the arriving flight information you provided to us and there has not been any contact with Accent Limousine after 60 minutes for domestic flights or 90 minutes for international flights you will be considered a “No Show” and billed the full fee including the base rate, driver gratuity, and any accumulated expenses. If you can’t locate your vehicle, DO NOT LEAVE! Call our office and we will locate your driver and assist you in locating your reserved car.
Our service is backed by a satisfaction guarantee. Should you be dissatisfied, please call us. We will do our best to resolve any issues to your satisfaction.
All information you give us is confidential. We share information only when it is necessary to contract with another company to provide service. We do not sell lists or allow other companies to solicit you. WE WILL NEVER GIVE OUT CUSTOMER INFORMATION WITHOUT THE CUSTOMER’S EXPRESS CONSENT.
The individual responsible for payment (“Customer”) understands and agrees that all charges are assessed by Shuttle Sacramento Airport. All unpaid deposits and balances are authorized by Customer, with either verbal or signed acceptance of services. Payment is due at the time passenger is dropped off. If for any reason full payment is not made at this time, a late charge of two percent per month will be assessed. If this agreement is referred to an attorney and/or collection agency, Customer agrees to pay all attorney and/or collection fees. If any breakdown occurs, Customer will be refunded the portion of the travel charges that relate solely to the time the vehicle is inoperable. Shuttle Sacramento Airport reserves the right to substitute one vehicle for another vehicle providing it is the same or larger size vehicle. All limousines are strictly nonsmoking.
Shuttle Sacramento Airport will not be responsible for delays due to traffic conditions, accidents, or any other unforeseeable act of God; any resulting lost time will be made up at the end of the scheduled charter. Any downsizing of a previously reserved duration of service or vehicle size will not relieve Customer from the responsibility of paying the full amount of the originally scheduled charter. In compliance with CPUC Regulation Section 5348.1 & 5348.3, consumption of alcoholic beverages by passengers under 21 years of age is prohibited.
The individual responsible for payment (“Customer”) and all passengers in Customer’s party are expected to conduct themselves in a manner not injurious to themselves, to third parties, or to the hired limousine.
There is no smoking in any Shuttle Sacramento Airport vehicle. Any passenger found smoking in the vehicle will be asked to extinguish the cigar/cigarette, and Customer will be subject to a $100 charge for each incident. In the event of any physical damage to the limousine caused by Customer or any passenger, there will be a minimum additional charge of $300.00 for the repair and/or cleaning of the limousine. This includes anyone getting sick in the limousine. The decision as to the unusual use or wear of the vehicle rests with Shuttle Sacramento Airport solely, and its experience as to the general use of hired limousines. The customer is fully responsible for the repair and/or replacement of any part of the vehicle harmed by any passenger.
Emerging from the sunroof while the vehicle is in operation is prohibited. If passengers are minors, the sunroof will remain locked closed, the dividers will remain locked open, and a phone number of a parent of one of the passengers must be given to the driver prior to the ride. If at any time the service is terminated due to unruly conduct, damages to the vehicle or abuse of any kind that Shuttle Sacramento Airport deems valid, no refund of money will be made. Shuttle Sacramento Airport reserves the right to refuse service as it deems appropriate.
All charters require our service agreement to be signed beforehand. Our drivers carry copies of the agreement, or you may download the agreement, sign it, and give it to your driver at the beginning of your service.
Shuttle Sacramento Airport is not responsible for:
- Loss or damage to luggage worth more than $250, including contents.
- Carry-on items that may be damaged in transit.
- Cash, cell phone, jewelry, and computers.
- Items left in vehicles.
In no event shall Shuttle Sacramento Airport or any of its affiliates, or any of their officers, directors, employees, agents, representatives, information providers or licensors be liable for any direct, indirect, incidental, special, consequential, punitive or other damages (regardless of the form of action) arising out of (i) use of the service by any person, including but not limited to any damage caused by any reliance on, or any delays, inaccuracies, errors or omissions in, any information and content accessed over the service, (ii) any use or inability to use the service for whatever reason, including but not limited to communications failure or any other failure with transmission or delivery of any information accessed through the service, or (iii) any goods or services discussed, purchased or obtained, directly or indirectly, through the service, in each case even if advised of the possibility of such damages.
This Agreement shall be governed by and construed in accordance with the laws of the State of California and the Federal Arbitration Act, without giving effect to any principles of conflicts of laws, and you hereby consent to the exclusive jurisdiction of the state and federal courts sitting in Sacramento County, California.
You and Shuttle Sacramento Airport agree that any and all disputes and claims relating in any way to this Agreement (including the arbitration of any claim or dispute and the enforceability of this paragraph), with the exception set forth in the next paragraph, shall be submitted to and resolved by means of confidential arbitration conducted in the State of California, Sacramento County. If you and Shuttle Sacramento Airport cannot agree on arbitrators, the Presiding Judge of the Sacramento Ca, County Superior Court shall appoint them. The arbitration shall be conducted under the then prevailing Commercial Arbitration Rules of the American Arbitration Association (AAA). You and Shuttle Sacramento Airport may litigate in court only to compel arbitration under this Agreement or to confirm, modify, vacate or enter judgment on the award rendered by the arbitrators. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby excluded, will not govern this Agreement. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other current or former user of the Service, whether through class arbitration proceedings or otherwise.
However, to the extent you have in any manner violated or threatened to violate Shuttle Sacramento Airport intellectual property rights, Shuttle Sacramento Airport may seek injunctive or other appropriate relief in any state or federal court in the State of California, and you consent to exclusive jurisdiction and venue of such courts.